RETURN & REFUND POLICY
No refunds or returns are allowed after activation.
It is only our responsibility to activate the subscription for the agreed-upon duration.
Furthermore, we will send you a detailed email with instructions for setting up your account on your phone, computer, or television.
IPTV Subscriptions and IPTV Reseller Panels are activated and sent immediately after receiving the order.
All sales are final, and the Company does not offer a money-back guarantee. In any case, you acknowledge and agree that you will not be eligible for reimbursement.
You can buy a subscription for 1 month if you are unsure about our IPTV service.
Contact Us
We will gladly assist you with any questions regarding our refund and return policy, so feel free to contact us at Info@vstreamiptv.com or support@vstreamiptv.com. Our services and products are there to help you and ensure your satisfaction.
What is IPTV (Internet Protocol television), and how does IPTV work?
IPTV (Internet Protocol television) is a service that provides television programming and other video content using the Transmission Control Protocol/Internet Protocol (TCP/IP) instead of broadcast TV, cable TV or satellite signals.
In traditional television, all programming is broadcast simultaneously in a multicast format. The available program signals flow downstream, and viewers select programs by changing the TV channel.
An IPTV service, by contrast, sends only one program at a time, i.e., a unicast format. Content remains on the internet service provider's network; only the program the end user selects is sent to the user's device.
When a viewer changes the channel, a new stream is transmitted from the provider's server directly to the viewer.
To use IPTV, you need a device with the possibility of an internet connection, such as a smartphone, tablet, smart TV, computer, IPTV box or media player to access the IPTV service.
The advantages of IPTV include access to a wide range of live channels from all over the world, a large selection of new and old movies & series from all over the world and all IPTV users get the opportunity to watch their favorite live channel, movie and series anywhere and anytime on multiple devices with better picture and sound quality compared to traditional TV formats.
Choose the number of months on the subscription; we offer 1, 3, 6 and 12-month subscriptions choose the number of subscriptions, 1 subscription belongs to 1 unit, 2 subscriptions belong to 2 units (read more in our FAQ), and then you can proceed to payment.
Have you purchased a 12-month subscription? Congratulations, you get the IPTV app free for 12 months.
You just need to download the desired app and give us the Device's Mac Address and Key. We will activate both your IPTV app and your channels at the same time without you having to do anything.
If you have purchased other Subscriptions Or need an extra IPTV app for more devices, you can buy the IPTV player app at a discounted price. If you buy the app through us, we will handle the activation for you.
Yes, you can use VPN if you wish, BUT you don't need it because we have Active VPN Support technology, which we will activate as soon as your IPTV subscription is created. Even your IPTV link connected to the IPTV player will be protected by our system.
1 subscription is for 1 device. You can link 1 subscription to several devices, BUT you cannot use it simultaneously. If you have 1 subscription on several devices and you "accidentally" start more than 1 device simultaneously, your IPTV will be blocked immediately. The blocking means that you as a customer will lose your existing IPTV subscription and will not be able to use your IPTV anymore, BUT you have the option to buy a new subscription again.
Yes, of course, you can use your subscriptions simultaneously. 2 subscriptions mean you can use 2 IPTV on 2 different devices simultaneously.
1 SUBSCRIPTION BELONGS TO 1 UNIT
2 SUBSCRIPTIONS BELONG TO 2 UNITS
3, 4, 5,,,,,, SUBSCRIPTION BELONGS TO 3, 4, 5,,,,,, UNITS
We have 2 different discount codes that we offer our customers.
The first is PREMIUM, which means buying between 5 and 9 subscriptions.
Our biggest discount is GOLD for purchases of more than 9 subscriptions.
For a discount, please contact the Info department.
Every day Local Time, New York, US at 11:00 am, Central European Time at 17:00 and New York, US, at 16:00, Central European Time at 22:00 we will send you the IPTV link / Confirmation of activation via Email.
Please read our Refund Policy.
Anti-Freeze Technology is well-developed programming that we have coded and developed ourselves.
But sometimes, you as a customer will experience it freezes, possibly due to internet interference or, most likely, the IPTV player app/device you are using. Many bad IPTV player apps / IPTV players have difficulty uploading channels.
This can be due to bad coding, a bad server or perhaps too small a server that has been blasted, but the owner of the IPTV player does not want to create a bigger server, and then, for example, when a big program is broadcast such as the champions league final, specific channels can be over blasted. This is a common problem you may also experience when you select VOD and the images of movies are not uploading. Therefore, we would like to ask you to test this first:
If you are still experiencing problems, please contact our support with this information:
We ask for your patience so that our IT support can begin to investigate. A basic and advanced scan can take 15 minutes and up to 48 hours.
When this message is seen on a TV channel, we need to update the channel or our IT department is sitting and working to fix problems, update, improve, or develop the channel. Please contact our support and indicate which channel is.
Such work can take between 10 minutes and up to 24 hours.
We are using HEVC, but what is the difference, and what is HEVC?
4K is the next big thing in TVs, and 4K videos are starting to pop up everywhere. But 4K video takes up a lot of space, making it difficult to download and stream in the best possible quality. Thankfully, technology is changing that, known as HEVC (High-Efficiency Video Coding) or H.265.
It's taking a while for this new technology to become ubiquitous, but it's happening—4K UHD Blu-rays use HEVC, VLC 3.0 makes HEVC and 4K videos more viewable on your computer, and the iPhone can even save recorded video in HEVC to save storage space.
Please contact our Info department for more information.
“When you help others feel important, you help yourself feel important too.”
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