VStreamIPTV

Privacy Policy

Privacy Policy

We comply with this Privacy Policy in collecting, using, protecting, and disclosing details about our website visitors. All of our goods and services are subject to this Privacy Policy.

 

Information Collection and Use

In addition to visiting our site, registering on our site, placing an order, filling out a form, responding to a survey, and in connection with other activities, services, features or resources available on our Site, we may collect personal identification information from Users in a variety of ways. Information such as a user’s name, email address, mailing address, phone number, and credit card number may be requested. It is possible, however, for users to visit our Site anonymously. Only voluntarily submitted personal information will be collected from Users. In general, users can refuse to provide personal identification information, but certain activities on the Site might be prevented if they do so.

 

Non-personal identification information

Every time users interact with our Site, we may collect anonymous identification information about them. We may collect non-personal identification information about Users, including their browser name, device type, and technical details about their means of connection to our Site, such as operating system and Internet service provider.

 

Web browser cookies

“Cookies” are used on our Site to provide a better browsing experience. Generally, web browsers place cookies on user’s hard drives to keep track of information about them. You can set your web browser not to accept cookies or notify you when cookies are sent to you. Some Site features may not function correctly when this occurs.

 

How we use collected information

Users’ private data may be gathered and used for the following reasons:

 

  • You provide your information so we can provide more efficient customer support and service.
  • The information we collect as part of our Site’s analytics may be used to personalize your experience.
  • Payment processing: We only use users’ information to process their orders. This information is not disclosed to third parties except as needed to provide the service.
  • Sending periodic emails: We may send information and updates to the User’s email address regarding orders. Additionally, they may use it to provide answers to inquiries, requests, or questions.

 

How we protect your information

Your personal information, usernames, passwords, transaction information, and data stored on our Site are protected by appropriate data collection, storage and processing practices and security measures.

 

Sharing your personal information

The user’s personal identification information is not sold, traded, or rented to anyone else. Our business partners, trusted affiliates, and advertisers may have access to generic aggregated demographic information regarding visitors and users without linking it to any personal identification information.

 

Changes to this privacy policy

 

Whenever we deem it necessary, we may modify this Privacy Policy. Whenever we update this page, we’ll update the updated date. To stay informed about our efforts to protect personal information, we encourage Users to check this page for any changes frequently. This Privacy Policy must be reviewed periodically, and any modifications must be made known to you.

 

Your acceptance of these terms

You agree to this Privacy Policy by using this Site. You must read and agree to this Privacy Policy before using this website. If you continue to use the Site after changes are posted to this Privacy Policy, we will consider that you accept those changes.

Frequently Asked Questions (FAQ)

What is IPTV & how does IPTV work?

What is IPTV (Internet Protocol television), and how does IPTV work?

IPTV (Internet Protocol television) is a service that provides television programming and other video content using the Transmission Control Protocol/Internet Protocol (TCP/IP) instead of broadcast TV, cable TV or satellite signals.

In traditional television, all programming is broadcast simultaneously in a multicast format. The available program signals flow downstream, and viewers select programs by changing the TV channel.

An IPTV service, by contrast, sends only one program at a time, i.e., a unicast format. Content remains on the internet service provider's network; only the program the end user selects is sent to the user's device.

When a viewer changes the channel, a new stream is transmitted from the provider's server directly to the viewer.

What equipment do I need for IPTV?

To use IPTV, you need a device with the possibility of an internet connection, such as a smartphone, tablet, smart TV, computer, IPTV box or media player to access the IPTV service.

What are the advantages of IPTV?

The advantages of IPTV include access to a wide range of live channels from all over the world, a large selection of new and old movies & series from all over the world and all IPTV users get the opportunity to watch their favorite live channel, movie and series anywhere and anytime on multiple devices with better picture and sound quality compared to traditional TV formats.

How do I subscribe to IPTV?

Choose the number of months on the subscription; we offer 1, 3, 6 and 12-month subscriptions choose the number of subscriptions, 1 subscription belongs to 1 unit, 2 subscriptions belong to 2 units (read more in our FAQ), and then you can proceed to payment.

IPTV player app

Have you purchased a 12-month subscription? Congratulations, you get the IPTV app free for 12 months.

You just need to download the desired app and give us the Device's Mac Address and Key. We will activate both your IPTV app and your channels at the same time without you having to do anything.

If you have purchased other Subscriptions Or need an extra IPTV app for more devices, you can buy the IPTV player app at a discounted price. If you buy the app through us, we will handle the activation for you.

Can I Use VPN?

Yes, you can use VPN if you wish, BUT you don't need it because we have Active VPN Support technology, which we will activate as soon as your IPTV subscription is created. Even your IPTV link connected to the IPTV player will be protected by our system.

Will I Get Blocked If I Use My IPTV In Multiple Devices?

1 subscription is for 1 device. You can link 1 subscription to several devices, BUT you cannot use it simultaneously. If you have 1 subscription on several devices and you "accidentally" start more than 1 device simultaneously, your IPTV will be blocked immediately. The blocking means that you as a customer will lose your existing IPTV subscription and will not be able to use your IPTV anymore, BUT you have the option to buy a new subscription again.

I have bought 2 subscriptions. Can I use both my subscriptions at the same time?

Yes, of course, you can use your subscriptions simultaneously. 2 subscriptions mean you can use 2 IPTV on 2 different devices simultaneously.

 

1 SUBSCRIPTION BELONGS TO 1 UNIT

2 SUBSCRIPTIONS BELONG TO 2 UNITS

3, 4, 5,,,,,, SUBSCRIPTION BELONGS TO 3, 4, 5,,,,,, UNITS

Can I get a discount if I buy more than 1 subscription?

We have 2 different discount codes that we offer our customers.

The first is PREMIUM, which means buying between 5 and 9 subscriptions.

Our biggest discount is GOLD for purchases of more than 9 subscriptions.

For a discount, please contact the Info department.

How Long Will It Take Before I Can Watch Iptv?

Every day Local Time, New York, US at 11:00 am, Central European Time at 17:00  and New York, US, at 16:00, Central European Time at 22:00 we will send you the IPTV link / Confirmation of activation via Email.

Can I cancel my order?

Please read our Refund Policy.

Does Your TV Channel Freeze?

Anti-Freeze Technology is well-developed programming that we have coded and developed ourselves.

But sometimes, you as a customer will experience it freezes, possibly due to internet interference or, most likely, the IPTV player app/device you are using. Many bad IPTV player apps / IPTV players have difficulty uploading channels.

This can be due to bad coding, a bad server or perhaps too small a server that has been blasted, but the owner of the IPTV player does not want to create a bigger server, and then, for example, when a big program is broadcast such as the champions league final, specific channels can be over blasted. This is a common problem you may also experience when you select VOD and the images of movies are not uploading. Therefore, we would like to ask you to test this first:

  1. Change channels to see how others behave, then change back to the previous channel where you experienced the problem.
  2. If you still experience interference, please try restarting your app/device.
  3. If you often experience interference, please try a new IPTV player app/device.

 

If you are still experiencing problems, please contact our support with this information:

  1. I experienced freezing.
  2. Name of the TV channel:
  3. My internet speed is Download Mbps / Upload Mbps: (https://www.speedtest.net/)
  1. I use an app/device:
  2. I live in (country):
  3. I use WIFI/direct connection:
  4. I use VPN:

 

We ask for your patience so that our IT support can begin to investigate. A basic and advanced scan can take 15 minutes and up to 48 hours.

"Channel will be back soon"

When this message is seen on a TV channel, we need to update the channel or our IT department is sitting and working to fix problems, update, improve, or develop the channel. Please contact our support and indicate which channel is.

Such work can take between 10 minutes and up to 24 hours.

4K or HEVC?

We are using HEVC, but what is the difference, and what is HEVC?

4K is the next big thing in TVs, and 4K videos are starting to pop up everywhere. But 4K video takes up a lot of space, making it difficult to download and stream in the best possible quality. Thankfully, technology is changing that, known as HEVC (High-Efficiency Video Coding) or H.265.

 

It's taking a while for this new technology to become ubiquitous, but it's happening—4K UHD Blu-rays use HEVC, VLC 3.0 makes HEVC and 4K videos more viewable on your computer, and the iPhone can even save recorded video in HEVC to save storage space.

I am interested in starting to sell, Reseller.

Please contact our Info department for more information.

Customers Feedback

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